FAQ

Frequently Asked Questions

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    How much will it cost to clean my house?

    Our prices are based on your apartment’s size (square footage), the number of bathrooms and many other aspects ranging from laundry requests, appliance cleaning, wall washings – every cleaning is unique. The first visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to standards. This visit is performed on an hourly basis. Your estimate for this visit will be expressed as a cost range. We will contact you for authorization for more time in the event your team considers it necessary.
    Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will confirm your regular cleaning price.

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    Is a long-term contract required for service?

    Absolutely not. Services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. However, we are always looking for ways to add value, convenience and affordability. In doing so, we offer discounts to clients who opt for one year service commitments. Call us directly or speak to your Relationship Manager to learn more about our service plans.

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    Can I skip or reschedule an appointment?

    If you anticipate needing to change an appointment time, we would need a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.

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    Can I get a maid/housekeeper immediately?

    Not always, but yes you usually can. We can even offer an express service. Call now at 800 309 7881. We will do our best to accommodate you.

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    How can I get a cleaning quote?

    We can offer you a free telephone estimate. However for your convenience you can simply fill out the simple on line estimate form and someone will call you shortly.

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    What is the availability of Service?

    We may customize a cleaning plan for you. We offer nights, weekends and holiday cleanings. First-time clients, we prefer that you initially meet your maid/housekeeper so that you may better explain all of your needs in person.

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    Do I have to do anything before the cleaning?

    In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items. But you don’t have to. This is why you have hired 1st Class Cleaning. "Please let us do the work for you, relax and enjoy the results".

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    Can I get a thorough home cleaning?

    You'll find your house vacuumed, mopped, dusted and shined throughout. Your first appointment generally takes the longest, as your housekeeper will be getting acquainted with a new environment. Subsequent appointments will move along faster.
    Our service includes cleaning all baseboards, lampshades, door knobs, window sills, electronics, and furniture. Bathrooms are sanitized. Kitchen appliances are fully disinfected with all-purpose cleaners. Bathroom tiles are checked for mold/mildew, carefully scrubbing them. Linens can be washed, dried, folded and placed in its proper area. Wooden floors are cleaned with your choice of Method organic or Murphy Oil Soap. Services such as exterior and usual window cleaning, laundry, or closet organizing are additional costs.

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    What if something is damaged during the cleaning?

    In the unlikely event that something should become damaged or broken while we are cleaning your home or office, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We treat your home with considerable care to ensure that accidents do not occur.

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    Are my Valuables Safe?

    If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned. We carry all the necessary insurances in the event that any damage occurs.

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    How Do I Know I Can Trust Your Staff?

    Combining hourly wages and bonus programs we offer some of the best pay in the industry – to insure we have the finest maids. We screen our maids carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust us with the care of your home. Additionally, our housekeepers are fully bonded and insured. For security, only the professionals who clean your home have access to the keys, and the keys are stored in a doubly-locked box at our offices. For added security, keys are coded individually and cross-referenced separately.

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    Will the same person clean my home on a regular basis?

    We try to send the same person to your home each time. If you are satisfied with the first housekeeper that we refer and use the service on a regular basis, then he or she becomes your regular housekeeper. If, for any reason, you are not satisfied, we will refer a housekeeper who better suits your needs for the next service. However, from time to time, illness or vacation may interfere in this routine. In this case, we'll send another highly trained housekeeper in his or her place. All employees are uniformed, insured, and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.

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    Should I tip the housekeeper?

    Tips are not expected, as housekeepers are paid an hourly wage with benefits. However, some clients offer gratuities for standard or above standard services. This is up to you, personally.

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    Am I potentially liable for worker's compensation insurance or taxes?

    Please be aware that many independent maids/housekeepers are not bonded and insured and many of them do not file state local or federal taxes, nor have worker's compensation. First Class Cleaning handles all payroll taxes for each of its employees.

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    Do I need to provide my cleaning solvents and equipment?

    We can provide all the solvents at an additional cost. The unique aspect is that all of our solvents are organic to prevent the possible spread of bacteria, germs, allergic reactions, disease and other situations caused by reused cleaning equipment. If you have any specific allergies, please let us know when you schedule your appointment. We can discuss our products and the contents and ensure items that may cause allergies be avoided.
    Mops, brooms, toilet bowl brushes, etc., and the remaining items are for you to keep as we never reuse anything. However should you have your own cleaning items, we will use what you have as instructed at no additional fee.

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    Do I have to be home at the time of my cleaning?

    Every circumstance is unique. First-time residential clients who are ordering on a weekly or biweekly basis, we prefer you to be present at the first-time cleaning so that you can meet the employee and give him/her or the cleaning team full instructions on how you prefer things to be done. Also if the cleaner has questions or concerns, you are able to point out all of the specifics.
    Should there be a situation where we are scheduled to come to your home, and we are locked out at the fault of you or your building management, including doorman/concierge buildings, we must charge you a lock out fee of $50.00

    We must be able to access your home to provide cleaning services. There are three choices:

    1) The most convenient; you may leave a key on file in our key safe.
    2) You may leave a key with your doorman.
    3) You may meet the cleaner.

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    What if I have an alarm system?

    To ensure prompt and dependable service, we ask that you keep your alarm off during the scheduled cleaning date. If this option is not available, you can provide a temporary password one business day before the scheduled appointment.

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    Are pets a problem?

    We respect the space and care of your pets. While smaller animals including cats are oblivious to environmental change, some dogs become protective when strangers arrive in your home. Many customers keep their dog's stress levels low by keeping them in a basement, garage, spare room or kennel. Please advise us of any pets in your home before we arrive.

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    Do you provide Sunday, weekend or holiday cleanings?

    Yes we can accommodate holiday, weekend or evening cleanings if necessary.

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    What if I need to cancel or reschedule my cleaning date or time?

    Please notify us within 24 hours in advance if you are a weekly, biweekly or monthly client. One-time cleaning clients, move-in or move-out service, and post-construction cleanings require credit card reservations that are non-refundable for cancellations.

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    How are payments made?

    We accept cash, personal and business checks, all major credit cards including Visa, Master Card, American Express, and Discover. You may pay when making your appointment; or, you may leave a check in your home for us to pick-up when we arrive. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each cleaning is completed.
    Payment for first time customers is due in full prior to initial cleaning service. Established clients are extended a 7 day courtesy period to make payments. All late payments will incur a $15.00 late fee, and a $50.00 fee is applied to all returned checks.

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    Is my personal information kept confidential?

    Absolutely! We respect and protect all customer information with the strictest privacy standards.

If you have any questions or concerns, or would like to provide feedback on our cleanings? please feel free to ask us any time!

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